Support

Help for setup, billing, privacy, camera access, child profiles, and getting better answers from WhatThat.

Common questions

Getting started

Open WhatThat, create a child profile, then use the camera to capture the thing your child is asking about.

Photo and camera access

Camera permission is required for snapping new wonders. You can change access any time in iOS Settings.

Child profiles

Profiles help answers fit your child. Update age and answer style if responses feel too simple or too advanced.

Subscription and billing

Subscriptions are managed through Apple. Use your Apple ID subscriptions page to view, cancel, or restore purchases.

Privacy and deleting data

You can request deletion by emailing support. Include the email or account details connected to the app.

Troubleshooting answers or audio

If an answer, image, or spoken response seems off, send us the wonder details so we can investigate.

Typical reply: 1-2 business days

Before you email

Include what you tapped, what answer you expected, and whether the issue happened with text, image, or audio.